We want your order to reach you quickly and in one piece. Here is what to expect.

How much does shipping cost?

The same rates apply everywhere we ship: US, Canada, UK, Europe and international.

The $75 threshold (or local equivalent outside the US) is calculated after discounts and before taxes. Your exact rate is shown at checkout before you pay.

How long will my order take?

• Processing: 1-3 business days before your order ships.
• US delivery: 3-7 business days.
• International delivery: 7-21 business days.

Delivery times start once your order ships, not when you place it. Customs processing and local carrier delays can add time outside the US.

How do I track my order?

When your order ships, we email you a tracking number. Use it to follow your package from our door to yours.

What if my package arrives damaged?

We get it, that is frustrating. Email us within 48 hours of delivery with your order number and clear photos of the package and the product, and we will make it right.

What if my package is lost?

If your tracking shows delivered but you do not have it, or it has not arrived, email us within 7 days of the expected delivery date. We will look into it with the carrier and follow up with next steps.

Good to know

• Please double-check your shipping address at checkout. We cannot redirect a package once it has shipped.
• Customs duties, import taxes and fees, where they apply, are set by your country and are not included in our shipping rates.

Need help?

Email us at orders@sekage.com and include your order number.